Hyplon Privacy Statement

Hyplon Pty Limited (ACN 668 305 075) (Hyplon) is committed to the rights and privacy of individuals that the company engages with and the individuals whose personal information is provided to Hyplon. Our company complies with the Australian Privacy Act 1988 when handling personal information: that is, information about an identifiable person. The Privacy Act 1988 governs the way in which companies can collect, use, disclose, store, secure and dispose of personal information processed by Hyplon.

This Privacy Statement describes the manner in which Hyplon and its affiliates collect, use, maintain, and disclose information from users of our service offerings. For purposes of this Privacy Statement, the terms "users", "customer", "you" and "your" are meant to refer to the individuals about whom we may collect personal information, and at times may be used within the Statement interchangeably.

Purpose of collecting data

Hyplon collects your personal information in order to provide the services to you that you request us to provide.

Hyplon may collect personal information such as business contact information and other personal information that you choose to provide to Hyplon. For example, types of computer and technical information, users who are required to support the delivery of the business including vendors and other similar information, contact information, location, billing or purchase information.

Providing some information is optional. If you choose not to provide access to your personal information, including the personal information of your customers, we may be unable to fulfill the requested services.

Hyplon service offerings are not directed at children, and Hyplon does not knowingly collect or sell personal information from individuals under the age of 16.

Hyplon sharing information with third-parties

Hyplon team members may share this information with our third-party suppliers in order to provide the services to you, under obligations of confidentiality.

Correction of Personal Information

You have the right to ask for a copy of any personal information we hold about you and your company, and to ask for it to be corrected if you think it is incorrect. If you would like to ask for a copy of your information, or to have it corrected, please contact us using the information provided at the end of this Privacy Statement.

Retention of Personal Information

Hyplon may retain your personal information for a period of time consistent with the original purpose of collection or as long as required to fulfil our legal obligations.

We determine the appropriate retention period for personal data on the basis of the amount, nature, and sensitivity of the personal data being processed, the potential risk of harm from unauthorized use or disclosure of the personal data, whether we can achieve the purposes of the processing through other means, and on the basis of applicable legal requirements (such as applicable statutes of limitation).

After expiry of the applicable retention periods, your personal information will be deleted in accordance with relevant legislations. If there is any data that we are unable, for technical reasons, to delete entirely from our systems, we will implement appropriate measures to prevent any further use of such data.

Unless you request that we delete certain information we obtain and store, Hyplon retains the information for as long as your account is active or as needed to provide the requested services. Following termination or deactivation of engaged service(s), Hyplon will retain information for at least seven (7) years and may retain the information for as long as needed for our business and legal obligations unless explicitly requested or contractually required to delete earlier.

For more information on data retention periods, please contact us using the information provided at the end of this Privacy Statement.

Storage of Personal Information

Hyplon is committed to keeping your personal information safe by storing it using industry-approved encryption and only allowing authorised persons to access it. We take appropriate precautions including organizational, technical, and physical measures to help safeguard against accidental or unlawful destruction, loss, alteration, and unauthorized disclosure of, or access to, the personal information processed or used by Hyplon.

While Hyplon follows generally accepted standards to protect personal information, no method of storage or transmission is 100% secure. You are solely responsible for protecting your password, limiting access to your devices and signing out of websites after the completion of your session.

In the event that any information under our control is compromised as a result of a security incident, Hyplon will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised, activate our incident response plan, and act in accordance with any applicable laws and regulations.

If you have any questions about the security of our websites, please contact us using the information provided at the end of this Privacy Statement.

Residents of the European Union, United Kingdom, and Switzerland

If you are a resident of the European Union, United Kingdom, or Switzerland, and where you are providing personal information to Hyplon for the purpose of any requested services, your personal data protection rights are as follows:

  • If you wish to access, correct, update or request deletion of your personal information, you can do so by contacting Hyplon using the information provided at the end of this Privacy Statement.

  • You can object to processing of your personal information, ask us to restrict processing of your personal data or request portability of your personal information. You can exercise your rights by contacting Hyplon using the information provided at the end of this Privacy Statement.

  • You have the right to opt-out of marketing communications we send to you by contacting Hyplon using the information provided at the end of this Privacy Statement.

  • If Hyplon has collected and currently processes your personal information with your consent, then you may withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

  • You have the right to complain to a data protection authority about Hyplon collecting and using of your personal information.​

Hyplon responds to verifiable requests received from individuals who wish to exercise their data protection rights in accordance data protection laws. When contacting us, please provide us with detailed information about the personal information you are requesting we correct, update, amend, or remove, and the timeframe and manner in which you believe we came to collect your personal information.

If we obtained your personal information from a customer or third party acting on your behalf, you should contact the company or person you provided your information to.

If you would prefer to no longer be contacted by one of our consultants or would like to have your personal information corrected, updated, amended, or removed, please contact us by using the contact details below or send an email to info@hyplon.com.

Further information and complaints

For further information, or if you would like to make a complaint about our use, handling or disclosure of your personal information, please contact us via email at: info@hyplon.com. Following receipt of your complaint, we will investigate and respond to you within a reasonable period of time.

If you are not satisfied with our response, you may also contact the relevant regulator such as the Australian Information Commissioner. As at the date of this Privacy Policy, the contact details are as follows:

Office of the Australian Information Commissioner

GPO Box 5218

Sydney NSW 2001​

Phone: 1300 363 992

Email: enquiries@oaic.gov.au

Online: https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us/

If you would like more information about the Privacy Act or Australian privacy requirements in general, please visit the Office of the Information Commissioner’s website at www.oaic.gov.au.

Changes to this privacy statement

Hyplon may update this Privacy Statement from time to time to reflect changes in our information practices, technologies, legal requirements, and other factors.

If we make a material update, we may provide you with notice prior to the update taking effect, such as by posting a conspicuous notice on our website or by contacting you directly, or where required under applicable law and feasible, seek your consent to these changes.

We encourage you to periodically review this Privacy Statement to stay informed about our collection, processing and sharing of your Personal Data.

Last Revised: 1 December 2024.